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Citizens Advice Mid Mercia


Are you passionate about volunteering in the heart of your local community and driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board.

We are looking for a Volunteer Receptionist to join our team. As the first point of contact for all clients, this is a key volunteering role which makes a huge contribution to the work of our office. You will help us to provide a welcoming face to all visitors and help us to manage enquiries.


Citizens Advice Mid Mercia, Peat House, 5 Stuart Street, Derby, DE1 2EQ

Is the location accessible for those with physical disabilities or limited mobility?


Is the location accessible by public transport?



Could this role be carried out virtually or through a hybrid volunteering model?


Is a criminal record check (DBS) required for this role?


Is a driving license required?


Are expenses covered?

Yes, TRAVEL Only

What will you be doing?

Some examples of what you could do:
- Answering the door intercom
- Answering the telephone and passing on messages
- Meeting and greeting clients
- Meeting and greeting visitors and issuing visitor lanyards
- Taking delivery of items
- Keeping stock of signing-in sheets/appointment sheets

What skills are required?

Experience is not necessary, but we are looking for individuals who:
- Are friendly and approachable
- Have administration skills and/or reception experience
- Are experienced in working with a diverse range of people and providing a welcoming environment for clients
- Are able to understand information and explain it to others

Will training be given or available?


Additional important information

What’s in it for you?
- make a real difference to people’s lives
- build on valuable skills such as communication and listening
- increase your employability
- work with a range of different people, independently and in a team
- increase Administrative skills
- being part of a great team / CAMM family

Please complete our volunteer application form (available from the Citizens Advice website ) and send it to

For further information on this opportunity and more please complete this form:

Alternatively email quoting the opportunity number stated below.


Business Admin and Support

Volunteer Opportunity No.


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