top of page

Citizens Advice Mid Mercia

Central Support Administrator

Are you passionate about volunteering in the heart of your local community and driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board.

We are looking for a Volunteer Admin to join our team. This is a key volunteering role which makes a huge contribution to the work of our office. You will work with our Compliance Manager to ensure the organisation is running efficiently.


Citizens Advice Mid Mercia, 114 Church Street, Church Gresley, Swadlincote, Derbyshire DE11 9NR

Is the location accessible for those with physical disabilities or limited mobility?


Is the location accessible by public transport?



Could this role be carried out virtually or through a hybrid volunteering model?


Is a criminal record check (DBS) required for this role?


Is a driving license required?


Are expenses covered?

Yes, TRAVEL Only

What will you be doing?

Some examples of what you could do:
• Sorting incoming post and franking/recording of outgoing post
• Assisting with mail outs
• Assisting with Health and Safety procedures: weekly alarm checks and recording of information
• Scanning / photocopying
• Stock control (stationery / leaflets etc)
• Data input using Excel
• Processing and recording of organisation volunteer induction forms
• Preparing lanyards for new starters and updating staff walls
• Calling clients (courtesy calls for appointments/ booking and rescheduling appointments)
• Answering the telephone and meeting and greeting clients and other visitors

What skills are required?

Experience is not necessary, but we are looking for individuals who:
● are friendly and approachable
● are non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have excellent administration skills and experience
● have good maths and IT skills
● are able to understand information and explain it to others
● are willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● are willing to undertake training in your rolents and other visitors

Will training be given or available?


Additional important information

What’s in it for you?
● make a real difference to people’s lives
● build on valuable skills such as communication and listening
● increase your employability
● work with a range of different people, independently and in a team
● Increase Administrative skills
● being part of a great team / CAMM family

Please complete our volunteer application form (available from the Citizens Advice website ) and send it to

For further information on this opportunity and more please complete this form:

Alternatively email quoting the opportunity number stated below.


Business Admin and Support

Volunteer Opportunity No.


bottom of page