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Citizens Advice Mid Mercia

Money Advice Administrator

Are you passionate about volunteering in the heart of your local community and driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board.

We are looking for a Volunteer Money Advice Admin to join our team. You will work with Citizens Advice debt team to support with the running of the service and ongoing casework on behalf of clients


Citizens Advice Mid Mercia, 114 Church Street, Church Gresley, Swadlincote, Derbyshire DE11 9NR

Is the location accessible for those with physical disabilities or limited mobility?


Is the location accessible by public transport?



Could this role be carried out virtually or through a hybrid volunteering model?


Is a criminal record check (DBS) required for this role?


Is a driving license required?


Are expenses covered?

Yes, TRAVEL Only

What will you be doing?

Some examples of what you could do:
• Calling clients to arrange appointments
• Answer the telephone and refer calls or take messages
• Liaise with creditors to chase offer letters
• Liaise with clients to provide updates on their case and to gather further information
• Sending letters or emails on behalf of caseworkers
• Open, record and distribute incoming post.
• Reporting and data input using Excel

What skills are required?

Experience is not necessary, but we are looking for individuals who:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role

Will training be given or available?


Additional important information

What’s in it for you?
● make a real difference to people’s lives
● build on valuable skills such as communication and listening
● increase your employability
● work with a range of different people, independently and in a team
● increase Administrative skills
● training opportunities within an advice based service

Please complete our volunteer application form (available from the Citizens Advice website ) and send it to

For further information on this opportunity and more please complete this form:

Alternatively email quoting the opportunity number stated below.


Business Admin and Support

Volunteer Opportunity No.


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