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01283 219761
Could you gift us a little of your time? If the answer is yes, we would love to welcome you! Please read on to discover how you can get involved.
Location
Remote - home based
Is the location accessible for those with physical disabilities or limited mobility?
Yes
Is the location accessible by public transport?
Not applicable
When?
Ongoing
Could this role be carried out virtually or through a hybrid volunteering model?
Yes
Is a criminal record check (DBS) required for this role?
Yes - basic
Is a driving license required?
No
Are expenses covered?
Yes - see additional information
What will you be doing?
Key tasks include:
- Provide routine administrative support to Frontline Leads
- Draft and respond to routine emails
- Assist and respond to Helpline callers
- Upload referrals and case information to our CRM system
- Assist with digital filing and data monitoring
- Research organisations and local services to support casework
- Compile and update signposting resources
- This role is also suited to University students studying Health and Social Care, Social Work, Psychology, Public Health, or Community Development, though anyone with a passion for supporting older people is warmly encouraged to apply.
What skills are required?
What are we looking for?
- Kindness, patience and strong communication skills that help people feel heard and supported
- 100% reliability and a genuine interest in supporting older people
- No formal experience required—just a willingness to help
- A minimum commitment of 3 hours per week for 8 months
- Reliable, organised and able to manage tasks independently with support
- Good written and verbal communication skills
- Comfortable using email, Office software (or equivalent), and online systems
- Respectful, empathetic and committed to safeguarding
- No prior experience in domestic abuse or safeguarding required—full training provided
Criteria and Requirements:
- Your own access to reliable access to broadband, internet and a laptop or pc
- Minimum age 18 years +, English - GCSE level or above,
- Application form and informal interview
- Two personal reference checks
- DBS/PVG/AccessNI criminal records checks (if required)
(This role involves working with vulnerable adults. A DBS check is required, and it is a criminal offence to apply if you are barred from working with vulnerable groups)
Is training provided?
Yes
Additional important information
What you will gain:
- A chance to build confidence and develop valuable skills
- A meaningful role in raising awareness and standing up against elder abuse
- The opportunity to make a real difference in someone’s life
- A supportive environment where you can connect and grow professionally
- Experience that adds depth and value to your CV
- Invitations to social events and celebrations with fellow volunteers and staff
- You will gain detailed insight and knowledge about the provision of our services for older people.
How do we support you to become an Hourglass Volunteer?
- Volunteering travel and costs refunded in line with our Volunteer Policy
- A dedicated and clearly structured volunteer pathway
- Bespoke and manageable training before you begin your volunteer role
- Hourglass Volunteer Induction Training Programme – 4 day induction over several sessions
- Ongoing 1:1 and group check-ins with staff and volunteers as required / to suit your availability
- Debriefing and wellbeing support available
- Opportunities to attend external training events
- Regular 1:1 support with managers and coordinators
Apply now....
For further information on this opportunity call 01283 219761 or email volunteer@sdcvs.org.uk
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