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01283 219761
Escort service users to medical appointments and social activities, ensuring they have a safe and comfortable journey.
Location
Derbyshire, UK
Is the location accessible for those with physical disabilities or limited mobility?
Yes
Is the location accessible by public transport?
Yes
When?
Flexible – no minimum hours or time commitment but working on an “as and when basis”, sometimes at short notice.
We encourage all volunteers to volunteer with us for a minimum of 6 months.
Could this role be carried out virtually or through a hybrid volunteering model?
No
Is a criminal record check (DBS) required for this role?
Yes
Is a driving license required?
No
Are expenses covered?
This role is voluntary, but reasonable out of pocket expenses incurred will be reimbursed as appropriate when agreed in advance. Further information will be provided at induction.
What will you be doing?
KEY EXPECTATIONS
• Carry out transport journeys for service users as scheduled by the Active Travel Coordinator.
• Respond promptly to communications, including phone calls, emails, and SMS text messages, to confirm availability for journeys.
• Monitor and report any concerns regarding the health, well-being, or safety of service users to the Active Travel Coordinator and Safeguarding Team.
• Maintain clear and effective communication with the volunteer driver to coordinate each journey smoothly.
• Provide assistance to the service users as needed.
GENERAL EXPECTATIONS
• Demonstrate punctuality and reliability by attending all scheduled journeys on time.
• Maintain a friendly, respectful, and positive attitude when engaging with service users and colleagues.
• Ensure service users feel safe, supported, and well cared for at all times.
• Uphold confidentiality and treat all service users with dignity and respect.
• Attend initial induction training and participate in annual refresher sessions as required.
• Maintain professional boundaries at all times to ensure respectful and appropriate relationships with service users and colleagues.
• Handle service user information in compliance with Data Protection regulations and GDPR.
• Complete and maintain a valid Disclosure and Barring Service (DBS) check as part of safeguarding requirements.
What skills are required?
SKILLS REQUIREMENTS
• Good interpersonal and communication skills with a sensitive and empathetic approach.
• A clear commitment to safeguarding, including the confidence to report concerns when necessary.
• Understanding of the importance of confidentiality and the ability to handle sensitive information appropriately.
• Effective organisational skills with the ability to manage tasks and responsibilities reliably.
Is training provided?
Yes
Additional important information
BENEFITS OF VOLUNTEERING
• Full induction training is provided, and all volunteers will be asked to complete this before they volunteer with us.
• Confidential 1:1 support from the Active Travel Coordinator will be provided as required.
WHATS NEXT?
To fulfil this role:
• We will require two satisfactory character references.
• An informal “Getting to Know You” call.
• Mandatory checks including DBS.
• Completion of all required training.
• Have a passion and desire for wanting to help and support our service users.
Apply now....
For further information on this opportunity call 01283 219761 or email volunteer@sdcvs.org.uk
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