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01283 219761
Enter and view representatives are trained to visit health and care services, to see how services are running in action. They speak with service users and their families, and staff to find out what people think of services.
Location
Derbyshire, UK
Is the location accessible for those with physical disabilities or limited mobility?
Yes
Is the location accessible by public transport?
Yes
When?
Could this role be carried out virtually or through a hybrid volunteering model?
No
Is a criminal record check (DBS) required for this role?
Yes, as this role involves the provision of health services, all volunteers will have to have a Disclosure and Barring Service (DBS) check.
Is a driving license required?
Yes
Are expenses covered?
To be confirmed
What will you be doing?
An Authorised Representative (AR) is a member of the Healthwatch Derbyshire team who participates in Enter and View activities on a voluntary basis.
Enter and View visits are conducted by two or more trained ARs who visit health and social care services to observe and assess the service being provided; write a report stating their findings from the evidence they collect, with suggestions for improvements which becomes a public document; and follow-up suggested recommendations where necessary.
Key tasks
• Prepare for visits to health and social care services by researching and reading background information about the service being visited. (e.g., CQC Report, Website)
• Take part in the visit looking at all aspects of the service provided, observing, and noting relevant information, talking to staff, relatives and service users about the service
• Write up a report after the visit
• Take part in follow-up visits, after an initial visit has taken place, where recommendations are made.
• Take part in training sessions relevant to the Enter and View programme.
• Contribute to the development of the Enter and View programme.
What skills are required?
Key Skills and requirement for the role
• Some knowledge and understanding of how health and social care services are run. This could be through:
o working in a particular service area, or
o a general understanding/experience as a carer or service user, or
o from an interest in this area.
• Commitment to improving the lives of others
• Good interpersonal skills with the ability to work within a team
• Good communication skills and the ability to talk and listen to all people
• Understanding of the importance of confidentiality
• Excellent written English skills to be able to write reports. An understanding of written Health Literacy is desirable.
• Willingness to undergo training relevant to this role
• Able to commit at least one to two days every other month to volunteering in this role.
Is training provided?
Yes
Additional important information
What would you gain?
• Free training for the role will be provided
• Use your skills and experience to contribute to the success of Healthwatch across Derbyshire.
• Experience of working with health and social care organisations
• Knowledge and understanding of how health and social care services are planned, delivered, and commissioned.
• References to add to your CV
• Support from Healthwatch Derbyshire staff team
• Be part of a team of volunteers (receive peer support as part of this) and meet new people
• Increase your confidence and gain new skills including ongoing development and training
• Understanding of the functions of Healthwatch.
For more details please contact Helen Walters (Volunteer Coordinator) on 01773 880786 or email helen.walters@healthwatchderbyshire.co.uk
Apply now....
For further information on this opportunity call 01283 219761 or email volunteer@sdcvs.org.uk
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